2600 phrases for effective performance reviews

2600
Phrases
for Effective
Performance
Reviews
eady-to-Use Words and Phrases
That Really Get Results
Paul Falcone

Contents
Introduction:How to Use This Book in Order to Save Time
and Write Compelling Performance Appraisals 1
Part I. Performance Appraisal Phrases for Core
Competencies and Commonly Rated Performance
Factors 23
Adaptability and Change Management Skills 25
Attendance and Punctuality (Reliability) 27
Communication and Cooperation 30
Creativity and Innovation 34
Customer Satisfaction 36
Diversity Orientation 40
Goal and Objective Setting 43
Initiative 45
Job Knowledge 48
Judgment and Decision Making 51
Leadership 54
Listening Skills 58
Managerial Style 61
Oral and Written Expression 65
Organization and Planning Skills 68
Personal Style 72
Problem-Solving Skills and Results Orientation 76
Productivity and Volume 79
Professionalism and Grooming/Appearance 82
Quality 85
Resourcefulness 87
Safety 89
Staff Development 93
Strategic and Critical Thinking Skills 96
Supervision 99
Teamwork and Relationship-Building Skills 102
Technical Skills 105
Time Management 108
Part II. Performance Appraisal Phrases for Particular
Titles and Roles 111
Accounting and Finance 113
Accountant 113
Auditor 115
Bookkeeper 116
Controller 118
Credit and Collections Manager 120
Financial Analyst 122
Human Resources 124
Benefits Administrator 124
Compensation Analyst 126
Employee and Labor Relations Representative 128
Recruiter (Corporate) 130
Training and Organizational Development Specialist 132
Information Technology 134
Data Entry Operator 134
Database Administrator 136
Help Desk Coordinator 138
Programmer Analyst 140
Project Manager 142
Systems Analyst 144
Legal 146
Attorney 146
Contract Analyst 148
Legal Secretary 150
Paralegal 152
Manufacturing 154
Assembly and Packaging Technician 154
Distribution Manager 156
Equipment Technician 158
Machinist 160
Manufacturing Supervisor 162
Master Scheduler 164
Production Control Assistant 166
Production Lead 167
Production Supervisor 169
R&D Engineer 170
Supply Chain Manager 172
Technical Writer 174
Operations 176
Administrative Assistant 176
Customer Service Representative 178
Executive Secretary 180
Facilities Maintenance Supervisor 182
Office Manager 184
Receptionist 186
Research Manager 188
Risk Manager 190
Safety and Security Supervisor 192
Transportation Supervisor 194
Warehouse Manager 196
Sales, Marketing, and Advertising 198
Account Executive 198
Art Director 201
Cashier/Checker 202
Event/Conference Coordinator 204
Fundraising/Development Executive (Nonprofit) 206
Graphic Designer 208
Market Research Analyst 210
Marketing Director 212
Media Planner 214
Product/Brand Manager 216
Publicist 218
Sales Assistant (Brokerage) 220
Sales Associate (Retail) 222
Sales Manager 224
Sales Representative (Outside) 226
Telemarketer 228
Appendixes 229
Appendix A. High-Impact Verbs to Inspire Your Writing 231
Appendix B. Essential Adverbs to Get Your Message Across 237
Appendix C. Common Grading Scale 241
Appendix D. Index of Particular Titles and Roles 243

Introduction:
How to Use This Book in Order to
Save Time and Write Compelling
Performance Appraisals

I
f you’ve purchased this book, you’re serious about strength- ening your written communication skills and developing your subordinates. The truth of the matter is that most per-formance reviews in corporate America are drafted without much thought and are submitted well after the deadline—not much of a motivational tool for workers longing for apprecia-tion for a job well done. Yet taking the time to formally ap-praise employees’ performance once a year has much more significance than many managers realize.