Đây là bộ mẫu thư bằng tiếng anh thường dùng để gửi cho khách hàng

ACCEPTANCE OF BUSINESS INVITATION
RETURN PRODUCT ACKNOWLEDGEMENT: CREDIT ISSUED, RETURN FEE APPLIED
RETURN PRODUCT ACKNOWLEDGEMENT: CHECK ENCLOSED, RETURN FEE APPLIED
RETURN PRODUCT ACKNOWLEDGEMENT: CHECK ENCLOSED, NO RETURN FEE
RETURN PRODUCT ACKNOWLEDGEMENT: DAMAGED GOODS, CREDIT ISSUED
RETURN PRODUCT ACKNOWLEDGEMENT: DAMAGED GOODS, REPLACEMENT SENT
RETURN PRODUCT ACKNOWLEDGEMENT: EXCHANGE ISSUED
RETURN PRODUCT ACKNOWLEDGEMENT: CREDIT ISSUED, NO RETURN FEE
ANNOUNCEMENT TO CUSTOMERS: CHANGE OF ADDRESS
ANNOUNCEMENT TO CUSTOMERS: CHANGE IN ADMINISTRATION
ANNOUNCEMENT TO CUSTOMERS: CHANGE OF BUSINESS NAME (ADVERTISEMENT)
ANNOUNCEMENT TO CUSTOMERS: CHANGE OF BUSINESS NAME
ANNOUNCEMENT TO CUSTOMERS: CHANGE OF POLICY
ANNOUNCEMENT TO CUSTOMERS: CHANGE OF SERVICE
ANNOUNCEMENT TO CUSTOMERS: CLOSURE OF BUSINESS
ANNOUNCEMENT TO CUSTOMERS: YOU WILL BE LEAVING FIRM
ANNOUNCEMENT TO CUSTOMERS: YOU WILL BE LEAVING FIRM TO JOIN COMPETITOR
ANNOUNCEMENT TO CUSTOMERS: NEW BRANCH/STORE
ANNOUNCEMENT TO CUSTOMERS: NEW PRODUCT
ANNOUNCEMENT TO CUSTOMERS: NEW SALESPERSON
ANNOUNCEMENT OF OPENING OF PROFESSIONAL OFFICE
ANNOUNCEMENT TO CUSTOMERS: DECREASE IN PRICE
ANNOUNCEMENT TO CUSTOMERS: INCREASE IN PRICE
ANNOUNCEMENT TO CUSTOMERS: PROMOTION
ANNOUNCEMENT TO CUSTOMERS: NEW SUBSIDIARY
APOLOGY FOR INCORRECT SHIPMENT
APOLOGY FOR LATE RESPONSE TO LETTER
APOLOGY FOR LATE DELIVERY
APOLOGY TO CUSTOMER FOR BILLING ERROR: CHARGED TOO MUCH, CUSTOMER HAS NOT NOTICED
APOLOGY TO CUSTOMER FOR BILLING ERROR: CHARGED TOO MUCH, CUSTOMER COMPLAINED
APOLOGY TO CUSTOMER FOR BILLING ERROR: CHARGED TOO LITTLE
APOLOGY FOR ERROR ON OUR STATEMENT: RESPONSE TO LETTER FROM CUSTOMER
APOLOGY FOR ERROR ON OUR STATEMENT
RETURNED CHECK, LETTER #1
RETURNED CHECK, LETTER #2
RETURNED CHECK, LETTER #3
FROM HEALTHCARE PROFESSIONAL TO PATIENT STRESSING NEED FOR FOLLOW-UP TREATMENT
CONGRATULATIONS ON ARTICLE
CONGRATULATIONS ON NEW CHILD
CONGRATULATIONS ON NEW CLIENT
CONGRATULATIONS ON NEW HOUSE
CONGRATULATIONS ON NEW JOB
CONGRATULATIONS ON NEW PREMISES/OFFICE
CONGRATULATIONS ON APPOINTMENT AS PARTNER
CONGRATULATIONS ON PROMOTION
CONGRATULATIONS ON PUBLISHED QUOTE
RESPONDING TO UNJUSTIFIED COMPLAINT: RETURN
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