Contents
Preface ix
PART 1 THE FRAMEWORK OF STRATEGIC HUMAN RESOURCE
MANAGEMENT
1 Human resource management 3
Human resource management defined 3;
Models of HRM 4;
Aims of HRM 6;
Characteristics of HRM 8;
Reservations about HRM 13;
HRM and personnel management 16

2 Strategy: concept and process 19
Strategy defined 19;
The concept of strategy 20;
The fundamentals of strategy 22;
The formulation of strategy 24

3 Strategic human resource management: concept and process 29
Strategic HRM defined 29;
The meaning of strategic HRM 30;
Aims of strategic HRM 30;
Approaches to strategic HRM 31;
Limitations to the concept of strategic HRM 35;
Conclusion 35

4 HR strategies 37
HR strategies defined 37;
Types of HR strategies 38;
Criteria for an effective HR strategy 42

PART 2 STRATEGIC HUMAN RESOURCE MANAGEMENT IN
ACTION
5 Formulating and implementing HR strategies 47
Fundamental process considerations 48;
Characteristics of the process 49;
Developing HR strategies 52;
Setting out the strategy 64;
Conducting a strategic review 65;
Implementing HR strategies 69

6 Improving business performance through strategic HRM 71
How HR impacts on organizational performance 72;
How HRM strategies make an impact 75;
How strategic HRM concepts impact on practice 77

7 Roles in strategic HRM 79
The strategic role of top management 79;
The strategic role of front-line management 79;
The strategic role of the HR director 81;
The strategic role of HR specialists 81

PART 3 HR STRATEGIES
8 Strategies for improving organizational effectiveness 89
Strategies for improving organizational effectiveness 90;
Strategies for organizational development 91;
Strategies for organizational transformation 95;
Strategies for culture management 99;
Strategies for knowledge management 106;
Commitment strategy 110;
Strategies for developing a climate of trust 112;
Quality management strategies 114;
Continuous improvement strategies 115;
Customer service strategy 115

9 Resourcing strategy 117
Resourcing strategy defined 117;
The objective of resourcing strategy 117;
The strategic HRM approach to resourcing 118;
Integrating business and resourcing strategies 118;
Bundling resourcing strategies and activities 119;
The components of employee resourcing strategy 120;
Human resource planning 120;
Resourcing plans 123;
Retention strategy 126;
Flexibility strategy 130;
Talent management strategy 130

10 Learning and development strategy 133
Strategic HRD 133;
Strategies for creating a learning culture 136;
Organizational learning strategies 137;
Learning organization strategy 138;
Individual learning strategies 139

11 Strategies for managing performance 141
Performance management 142;
Performance management defined 142;
Purpose of performance management 143;
Performance management concerns 143;
The scope of performance management strategy 144;
The process of performance management 145;
Conclusion 147

12 Reward strategy 149
Reward strategy defined 149;
Why have a reward strategy? 149;
Characteristics of reward strategy 150;
The structure of reward strategy 150;
The content of reward strategy 151;
Guiding principles 154;
Developing reward strategy 155;
Effective reward strategies 157;
Reward strategy and line management capability 158

13 Employee relations strategy 159
Employee relations strategy defined 159;
Concerns of employee relations strategy 160;
Strategic directions 160; The background to employee relations strategies 161;
The HRM approach to employee relations 161;
Policy options 163;
Formulating employee relations strategies 163;
Partnership agreements 164;

Employee voice strategies 166
References 169
Further reading 179
Author index 185
Subject index 189

Preface

This third edition of Strategic Human Resource Managementhas been substan-tially revised to incorporate the latest research and thinking. A number of chapters such as those concerned with strategic HRM in general in Parts 1 and 2 have been almost completely rewritten, as has Chapter 12 on reward strategies. A new chapter on enhancing organizational effectiveness has been included and revisions made to all the other chapters.

The book is set out under the following headings:
• Part 1: The framework of strategic human resource management. This provides an introduction to HRM, the general concept of strategy and the process of strategic HRM.
• Part 2: Strategic human resource management in action.This describes the formulation and implementation of HRM strategies, the impact of strategic human resource management, the strategic contribution of the HR function, and roles in strategic HRM.
• Part 3: HR strategies . This covers each of the main areas in which HR strategies are developed, namely: enhancing organizational effectiveness, resourcing, learning and development, managing performance, reward and employee relations.